Frequently Asked Questions.
What is Smokefree.net?
Smokefree.net is an online shop based in Dubai that offers a wide range of smoking cessation products and accessories, including e-cigarettes, vape kits, e-liquids, nicotine gums, and patches.
Are your products safe to use?
Yes, all of our products are safe to use when used as directed. We only sell products from reputable brands that adhere to strict quality and safety standards.
Do you offer free shipping?
Yes, we offer free shipping on orders over AED 1000 within the UAE.
What is your return policy?
We have a 30-day return policy for most of our products. If you are not satisfied with your purchase, you may return it within 30 days for a full refund or exchange.
Can I cancel my order?
Yes, you can cancel your order as long as it has not been shipped yet. If your order has already been shipped, you can still return it for a refund or exchange.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.
Are your products approved by the Dubai Municipality?
Yes, all of our products are approved by the Dubai Municipality.
How can I contact customer support?
You can contact our customer support team by email, phone, or live chat. Our customer support hours 10 AM – 11 PM.
Call us: (+971) 559981372
What payment methods do you accept?
Cash on Delivery!
Can I use your products if I am pregnant or breastfeeding?
We do not recommend using any nicotine products if you are pregnant or breastfeeding. Please consult with your healthcare provider before using any of our products.
Do you offer any discounts or promotions?
Yes, we offer various discounts and promotions throughout the year. To stay up-to-date on our latest deals, please sign up for our newsletter or follow us on social media.
How long does shipping take?
Shipping times may vary depending on your location and the shipping method you choose. For orders within the UAE, we typically deliver within 2-3 days. For Dubai we can delivery in the same day.
Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation email.
Can I leave a review for your products?
Yes, we encourage our customers to leave reviews for our products on our website. Your feedback helps us improve our products and services.
Do you offer any rewards program?
Yes, we offer a loyalty program for our repeat customers. You can earn points for every purchase and redeem them for discounts on future orders.
Can I change my order after it has been placed?
If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.