Frequently Asked Questions.
Smokefree.net is an online shop based in Dubai that offers a wide range of smoking cessation products and accessories, including e-cigarettes, vape kits, e-liquids, nicotine gums, and patches.
Yes, all of our products are safe to use when used as directed. We only sell products from reputable brands that adhere to strict quality and safety standards.
Yes, we offer free shipping on orders over AED 1000 within the UAE.
We have a 30-day return policy for most of our products. If you are not satisfied with your purchase, you may return it within 30 days for a full refund or exchange.
Yes, you can cancel your order as long as it has not been shipped yet. If your order has already been shipped, you can still return it for a refund or exchange.
Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.
Yes, all of our products are approved by the Dubai Municipality.
You can contact our customer support team by email, phone, or live chat. Our customer support hours 10 AM – 11 PM.
Call us: (+971) 559981372
Cash on Delivery!
We do not recommend using any nicotine products if you are pregnant or breastfeeding. Please consult with your healthcare provider before using any of our products.
Yes, we offer various discounts and promotions throughout the year. To stay up-to-date on our latest deals, please sign up for our newsletter or follow us on social media.
Shipping times may vary depending on your location and the shipping method you choose. For orders within the UAE, we typically deliver within 2-3 days. For Dubai we can delivery in the same day.
Yes, you can track your order using the tracking number provided in your shipping confirmation email.
Yes, we encourage our customers to leave reviews for our products on our website. Your feedback helps us improve our products and services.
Yes, we offer a loyalty program for our repeat customers. You can earn points for every purchase and redeem them for discounts on future orders.
If you need to make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.