- SmokeFree Accepts payment by Visa or MasterCard Debit or Credit Cards in AED for its Products. All online purchases are also governed by the terms & conditions mentioned hereon and all over the website
- We’ll make sure that all of your details and payments are secured and protected.
- SmokeFree offers multiple payment options so our customers can select what suits them the most. Payments can be done through:
- Credit/Debit cards: instant payment online, mobile website, or in Retail Shop.
- Cash at counter: Cash payments can be accepted at any time at our Retail Shop.
- Cash on Delivery (for UAE Orders only): pay Cash at your convenience upon order delivery to your door step.
- Bank Transfer: By selecting this payment option at checkout, Bank Details will be shown to process the payment by Bank Transfer, for international Bank Transfer we will consider the net payment received at our Bank account only.
- The Credit/Debit card details provided by you for benefiting from the services on the Website will be truthful, valid and accurate and you shall use the Credit/Debit card which is lawfully owned by you, i.e. in a Credit/Debit card transaction, you must use your own Credit/Debit card. The said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any Credit/Debit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.
- We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all products pricing without notice.
- All prices include UAE VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
- We may refuse in our discretion to accept an order:
- Where we cannot obtain authorization for your payment;
- If there has been a pricing or product description error; or
- If you do not meet any eligibility criteria set out in our terms and conditions.
- Where goods ordered by you are not available;
- If we do not deliver to your area;
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
RETURNS, REFUND & WARRANTY:
Our Returns, Refund & Warranty policy updated starting from 1st June 2021 as follows:
We always want to ensure that you have enjoyed for SmokeFree Shopping experience. We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us.
- We are accepting returns for your Non Openedproducts for a full refund on the retail price only. Please note, products returned with any signs of usage by the customer will not be refunded, exchanged, or credited and will be returned to the customer.
- Please request a return by contacting us by mail or WhatsApp, and return your items to us at our shop at your own cost.
- Please note that original shipping costs will not be refunded.
- The replacement items will be shipped back to the customer at his own cost or credited to his account which can be used in any future orders.
- Returns will be accepted within 7 days after receiving the order.
- Consumable and perishable items (e-liquid and replacement coils, pods, disposables) No returns accepted under any circumstances.
Please contact customer support Click Here for a Refund request. Please provide as many details as possible, including Order #, Name, Address, Phone Number, and REASON for the return with photos. If the return is approved you will get further directions on shipping the package back to us. Any refund or replacement will be issued once the shipment has been returned physically to our shop and processed.
For international orders, wherein few Cases the shipment might be stuck \ Delayed (If Any), Order Refund are not applicable under any condition.
The Refunded amount shall be transferred to the customer’s account & the amount of Refund will be calculated as the total order amount excluding Shipping Charges (for two ways) and bank charges
For returned orders due to the customer refusing to receive the order from the shipping courier, No Refund will be applied under any circumstances.
Our 14 days warranty begins the day the items are delivered. The customer handles all costs in shipping items back to SmokeFree , and SmokeFree handles all costs in shipping the item back to the customer after inspecting the faulty items & checking if it is applicable under our warranty policy.
What is not covered by our warranty?
- E-liquids, Atomizers, Tanks, Re-buildable products, batteries, chargers, mechanical mods, drip tips, coils, or any other accessories on the device itself are NOT covered.
- Failure or damage caused due to improper use or unauthorized repair.
- Failure or damage as a result of excessive force such as dropping or abuse.
- Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
- Damage or failure caused by improper use. This includes water damage, juice spillage, and fire damage.
- Leaky tanks are not covered under warranty.
- Loss or damage due to missing components.
- Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush)
- Damage to the finish (cosmetic issues), or scratches from a brushed finish.
- Rattling or sticky buttons.
- Modifying a product in any way automatically voids the warranty.
- Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
- All Kinds of disposable cigarettes.
What is covered by our Warranty?
- LED screen issues
- Charging port issues
- Battery issues (turning off when firing, etc.)
- Unit auto firing.
- Chip malfunctions
Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).
If you are still covered under warranty, please contact us